DHARSAN DHANARAJ
IT APPLICATION SUPPORT ARCHITECT
+65 8650 8073 / +91 7010061193
Singapore 521299
Nationality: Indian
About
A highly skilled Senior Application Support Analyst, AWS Certified Solutions Architect with 8+ years of specialized in the airline industry, adept in managing IT operations, cloud systems, microservices and application administration. Renowned for driving innovative solutions, leading cross-functional teams, and delivering exceptional support in enterprise settings. Proficient in airline domain, cloud solutions, and advanced incident troubleshooting, With a high degree of experience in system enhancements and revenue growth, ready to apply extensive technical expertise and industry knowledge to achieve significant impacts in technology sector.
Revenue Growth
80%
Increased through operational efficiency
Customer Complaints
30%
Reduced complaints through automation
Team Leadership
11
Engineers managed across projects
Incident Handling
500+
P1/P2 Incidents handled each month
99.9%
SLA with customer satisfaction
Revenue Impact
Increased revenue through enhanced operational efficiency
80%
Incident Reduction
Automated reduction in false P1/P2 incidents
70%
Team Recognition
Awards received for exceptional performance
4
Key Skills
Domain & Process Skills
- Industry Knowledge: Airline Reservations, Ticketing, Payment Gateways
- Management: Project & Operations, Incident & Problem, Risk Assessment & Mitigation
- Leadership: Team Collaboration, Mentoring, Vendor & Stakeholder Management
- Process: Agile Methodologies, Process Optimization, IT Operations
Operational Skills
- Infrastructure: Cloud Infrastructure Management, System Troubleshooting
- Development: Automation Development, Data Analysis & Monitoring
- Support: Application Support, Customer Service & Support
- Soft Skills: Communication & Adaptability, Problem-Solving, Relationship Building
Professional Competencies
Strategic Team Leadership
Cross-functional Collaboration
Mentoring & Development
Change Management
Critical Thinking
Analytical Reasoning
Innovation & Creativity
Decision Making
Stakeholder Management
Technical Documentation
Client Relations
Cross-cultural Communication
Continuous Learning
Adaptability
Time Management
Work Ethics
Professional Experience
Career Timeline
Senior Application Support Analyst
Tata Consultancy Services, Singapore Airlines
April 2022 – Present | Singapore
- Led a team of 11, managing 100+ micro-applications in mixed on-premises and AWS environments
- Established incident management protocols to minimize disruptions and maintain SLA compliance
- Addressed 500+ problem tickets monthly with root-cause analysis to improve system efficiency
- Utilized Dynatrace to enhance real-time monitoring and optimize resource use
- Crafted Java Spring and Selenium scripts for specialized booking processes
- Configured Splunk for workflow automation, data extraction, and alert management
Key Achievements:
- Increased revenue by 80% through enhanced operational efficiency and resource management
- Boosted revenue by 60% by automating unbilled booking item capture
- Reduced customer complaints by 30% through custom Node.js automation system implementation
- Decreased P1 incidents by 83% through proactive monitoring and system optimization
- Improved Mean Time to Resolution (MTTR) by 65% for critical production issues
Accolades:
- 🏆 Mountain Mover Award for Exceptional Teamwork
- 🌟 Night Owl Award for Outstanding Stakeholder Support
Application Support Analyst
Tata Consultancy Services, Singapore Airlines
April 2019 – March 2022 | Singapore
- Managed critical airline booking and payment applications in a 24/7 production environment
- Implemented monitoring solutions to proactively identify and resolve system issues
- Collaborated with cross-functional teams to troubleshoot complex technical problems
- Developed automation scripts to streamline routine maintenance tasks
- Reduced P2 incidents by 42% through improved monitoring and alerting
Key Achievements:
- 🏅 Customer Delight Award for Exemplary Client Satisfaction
- 💡 Best Innovative Thinking Award
Assistant System Engineer
Tata Consultancy Services, Singapore Airlines
June 2016 - March 2019 | India
- Analyzed and resolved booking issues using financial and technical expertise
- Developed shell scripts to automate processes and troubleshoot system logs
- Implemented web services and backend Java fixes
- Mentored junior team members in application support and system troubleshooting
- Improved system response time by 35% through code optimization
Key Achievement:
- Created a Git shell script using public-private key cryptography for secure server authentication
- Received Best New Joiner Award
Technical Expertise
Core Technologies
- Programming: Java, Shell Scripting, Node.js
- Frameworks: Microservices Architecture, Spring, Selenium
- Web Technologies: React.js, JavaScript
- Databases: SQL (MySQL RDS), NoSQL (Dynamo DB, Mango DB)
Cloud & Tools
- AWS Services: EC2, S3, Route 53, Aurora, VPC, CloudFront, SQS, SNS, LEX, Certificate Manager, Lambda
- Monitoring: Splunk, Dynatrace, Datadog, Glassbox
- Project Management: ServiceNow, JIRA
Key Projects
Certifications
Languages
English
Tamil
Sowrashtra
Education
Bachelor of Electrical and Electronics Engineering
Bannari Amman Institute of Technology (Anna University)
2012 – 2016 | CGPA: 8.48
Resume
Click the button below to download my resume:
Download ResumeLeadership & Additional Information
- Vice President of Education, International Tamil Toastmasters Club, Singapore
- Volunteer Librarian
- Visa Status : Current Singapore EP holder, German Opportunity Card Holder, Willing to relocate