A highly skilled Senior Application Support Analyst with 8+ years of specialized experience in the airline industry,
adept in managing IT operations, cloud systems, and application administration. Renowned for driving innovative solutions,
leading cross-functional teams, and delivering exceptional support in enterprise settings.
Professional Experience
Senior Application Support Analyst
Tata Consultancy Services, Singapore Airlines
April 2019 – Present | Singapore
- Led a team of 11, managing 100+ micro-applications in mixed on-premises and AWS environments
- Established incident management protocols to minimize disruptions and maintain SLA compliance
- Addressed 500+ problem tickets monthly with root-cause analysis to improve system efficiency
- Utilized Dynatrace to enhance real-time monitoring and optimize resource use
- Crafted Java Spring and Selenium scripts for specialized booking processes
- Configured Splunk for workflow automation, data extraction, and alert management
Key Achievements:
- Increased revenue by 80% through enhanced operational efficiency and resource management
- Boosted revenue by 60% by automating unbilled booking item capture
- Reduced customer complaints by 30% through custom Node.js automation system implementation
Accolades:
- 🏆 Mountain Mover Award for Exceptional Teamwork
- 🌟 Night Owl Award for Outstanding Stakeholder Support
- 🏅 Customer Delight Award for Exemplary Client Satisfaction
- 💡 Best Innovative Thinking Award
Assistant System Engineer
Tata Consultancy Services, Singapore Airlines
June 2016 - March 2019 | India
- Analyzed and resolved booking issues using financial and technical expertise
- Developed shell scripts to automate processes and troubleshoot system logs
- Implemented web services and backend Java fixes
- Mentored junior team members in application support and system troubleshooting
Key Achievement:
- Created a Git shell script using public-private key cryptography for secure server authentication
- Received Best New Joiner Award
Certifications
Professional Scrum Master
Splunk Core Certified User
AWS Certified Cloud Practitioner
Pursuing: AWS Solution Architect - Associate
Education
Bachelor of Electrical and Electronics Engineering
Bannari Amman Institute of Technology (Anna University)
2012 – 2016 | CGPA: 8.48
