DHARSAN DHANARAJ
AWS-Certified CLOUD TECHNICAL SUPPORT & SITE RELIABLITY ENGINEER
+65 8650 8073 / +91 7010061193
dharsandhanaraj.click
+65 8650 8073 / +91 7010061193
dharsandhanaraj.click
🇮🇳
Indian Citizen
Home Base
🇸🇬
Singapore EP
Valid Employment Pass
🇩🇪
German Chancenkarte
Opportunity Card Visa
Global Mobility Ready
Open to Worldwide Opportunities
About Me
AWS-Certified Cloud Technical Application Support with over 9 years of specialized experience in airline IT and AI-powered operations, leveraging LLM models and intelligent automations to deliver exceptional results through innovative cloud solutions, microservices, and process automation.
What truly drives me is the challenge of solving high-impact problems under pressure and ensuring that behind every system there's a reliable experience for the people who depend on it. I'm now looking to take this mindset global to join a team where problem-solving, reliability, and operational ownership are valued.
Professional Experience
Career Journey & Evolution
👇
Click any milestone below to explore detailed achievements
Current Role
2023 - Present
Senior SRE & Cloud Technical Support
TCS • Singapore
AWS
Kubernetes
AI/LLM
🚀 Led $2M revenue recovery initiatives
Growth Phase
2019 - 2022
Technical Application Support Engineer
TCS • Singapore
Java
Selenium
Splunk
📊 Achieved 80% operational efficiency
Foundation
2016 - 2019
System Engineer
TCS • India
Core Java
MySQL
System Admin
🛠️ Built foundational technical expertise
Key Project Contributions
👆
Click any project card below to view detailed information
Enhanced Observability & Proactive Monitoring
Customer-Centric Email Automation
Recapture System
Classified Secrets Management System (EKS/ECR)
LLM-Powered Intelligent Operations
Technical Arsenal
A showcase of my core technologies, tools, and platforms
AWS
Java
Node.js
React.js
Kubernetes
Docker
Terraform
Splunk
Dynatrace
MySQL
DynamoDB
GraphQL
Kafka
Jenkins
Git Cloud & InfrastructureAWS EC2, S3, Lambda
Route 53, CloudFront
VPC, Security Groups, NACL
EKS, ECR
SQL, NoSQL
CloudWatch, SNS, SQS, SES
AWS Certificate Manager
AWS FIS (Chaos Engineering)
Development & AutomationJava Spring Framework
Node.js, React.js, Next.js, Express.js
Selenium WebDriver
REST API, Soap API, GraphQL
Shell & Bash Scripting
PowerShell
YAML, JSON, XML
Monitoring & AnalyticsSplunk SPL
Dynatrace APM
Datadog
Glassbox
Quantum Metrics
CloudWatch
Akamai CDN
Tibco Mashery
AI & Intelligent AutomationGPT Models Integration
Claude AI
GitHub Copilot
LLM Integration
MCP Servers
Conversational AI APIs
AI Data Extraction
Intelligent Automation
Network & SecurityTCP/IP
Firewalls & Routers
AWS Transit Gateway
VPC Peering & Security
Direct Connect & VPN
Public-Private Key Cryptography
DevOps & CollaborationServiceNow ITSM
JIRA, Confluence
GitHub, Git
Jenkins
Docker, Kubernetes
Argo CD
Postman, Bruno
Leadership & Soft SkillsGlobal Team Leadership
Crisis Management
Stakeholder Management
Incident Commander
Vendor Coordination
Cross-cultural Communication
Mentoring & Development
Agile Methodologies
Certifications & Achievements
AWS Certified Solutions Architect Associate
Amazon Web Services
Associate Level Certification
Valid till 2027
AWS Certified Cloud Practitioner
Amazon Web Services
Foundational Certification
Valid till 2027
Kubernetes and Cloud Native Associate
The Linux Foundation
Associate Level Certification
Terraform Associate
HashiCorp
Associate Level Certification
Professional Scrum Master I (PSM I)
Scrum.org
Agile Leadership
Splunk Core Certified User
Splunk Inc.
Data Analytics & Extraction Expert
Awards & Recognition
Excellence in Technical Leadership
Recognized for outstanding leadership in managing global engineering teams and delivering exceptional system reliability across multiple time zones.
Innovation in AI Operations
Pioneered the integration of Large Language Models with enterprise operations, setting new standards for intelligent incident management and predictive analytics.
Revenue Excellence Award
Achieved $1M annual revenue recovery through innovative missed transaction capture systems and automated payment processing optimizations.
System Reliability Champion
Maintained 99.99% SLO while reducing P1 incidents by 83%, demonstrating exceptional commitment to operational excellence and customer satisfaction.
Operational Efficiency Leader
Consistently closed 500+ tickets monthly within SLA, achieving 99% SLA compliance while leading process optimization initiatives that reduced MTTR by 65%.
Customer Experience Excellence
Reduced customer complaints by 30% through innovative email automation systems and improved payment processing reliability, enhancing overall customer satisfaction.
Education
Bachelor of Engineering - Electrical and Electronics Engineering
Bannari Amman Institute of Technology, Anna University Affiliated, Erode
2012 - 2016
CGPA: 8.48
Languages
🇺🇸
English
Professional
🇩🇪
German
Elementary
🇮🇳
Tamil
Native
Let's Connect
Ready to take your cloud infrastructure and support operations to the next level? Let's discuss how my expertise in AWS Cloud, Support Culture, AI-powered operations, Problem detection and incident management can drive 100% uptime 24/7 for your applications.